{"id":62191,"date":"2018-01-23T10:15:27","date_gmt":"2018-01-23T15:15:27","guid":{"rendered":"http:\/\/www.gayfriendschat.com\/socialblog\/mum-shares-shock-at-heathrow-airports-non-apology-after-breast-pumping-nightmare\/"},"modified":"2018-01-23T10:15:27","modified_gmt":"2018-01-23T15:15:27","slug":"mum-shares-shock-at-heathrow-airports-non-apology-after-breast-pumping-nightmare","status":"publish","type":"post","link":"https:\/\/www.gayfriendschat.com\/socialblog\/mum-shares-shock-at-heathrow-airports-non-apology-after-breast-pumping-nightmare\/","title":{"rendered":"Mum Shares Shock At Heathrow Airport’s ‘Non-Apology’ After Breast Pumping Nightmare"},"content":{"rendered":"

Mum Shares Shock At Heathrow Airport’s ‘Non-Apology’ After Breast Pumping Nightmare<\/b><\/p>\n

A mum<\/a> has shared her disappointment at the way she was treated when she was\u00a0pumping breast milk<\/a>\u00a0at Heathrow Airport.<\/p>\n

Sophie McBain, from New York, US,\u00a0felt uncomfortable as she had not pumped that day and needed to do so before her flight.<\/p>\n

She asked airport staff where she could get some privacy while pumping milk and was advised to go to the baby<\/a> changing room.<\/p>\n

But she claims a male<\/a> staff member opened the door on her while she was in the middle of pumping and said she should have left it unlocked or pumped in the main terminal.<\/p>\n

\u201cTo explain why I was upset I compared it to someone bursting in on you while you are on the toilet and then calmly telling you, while your pants are still round your ankles, that you are hogging the public bathroom,\u201d McBain wrote on Twitter<\/a> on 22 January.<\/p>\n

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I told people yesterday that I wasn\u2019t so upset about my horrible experience @HeathrowAirport<\/a>, I just didn\u2019t want other women<\/a> to go through the same. But then I received this excuse-filled, non-apology to my formal complaint & I am so sad..<\/p>\n

\u2014 Sophie McBain (@SEMcBain) January 22, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

McBain explained she filed a formal complaint with the airport team as she didn\u2019t want other women<\/a> to go through the same experience she had.<\/p>\n

She hadn\u2019t originally intended to speak out publicly about her experience, but was so unsatisfied with the \u201cexcuse-filled, non-apology\u201d she recieved in response.<\/p>\n

The mum explained she didn\u2019t want to get anyone in trouble,\u00a0calling it a \u201csystemic problem\u201d.<\/p>\n

\u201cFrom my perspective what\u2019s really important is that this isn\u2019t about one male<\/a> attendant\u2019s awkward reaction – he was probably expecting an empty cubicle and we sometimes say weird things when caught off guard,\u201d she told HuffPost UK<\/a>.<\/p>\n

\u201cThe reason I am so upset and annoyed is because clearly Heathrow has given no thought to the needs of breastfeeding women<\/a> and as 1,300 flights land and depart from the airport each day there must be hundreds of us passing through.<\/p>\n

\u201cEven when I gave them an opportunity to acknowledge their shortcomings and to suggest ways in which they might prevent this happening again they side-stepped the issue.\u201d<\/p>\n

The mum explained her story on a Twitter thread.\u00a0<\/p>\n

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I explained what happened: after seeking advice from staff I went to pump milk in a baby changing room. I felt so bad about inconveniencing other parents but also I felt so uncomfortable & had to do this before my flight<\/p>\n

\u2014 Sophie McBain (@SEMcBain) January 22, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

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Then a male<\/a> attendant unlocked the door on me, and while my bare breast was still inserted in my pump he told me next time I should leave the door unlocked or pump outside in the main terminal<\/p>\n

\u2014 Sophie McBain (@SEMcBain) January 22, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

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To explain why I was upset I compared it to someone bursting in on your while you are on the toilet and then calmly telling you, while your pants are still round your ankles, that you are hogging the public bathroom<\/p>\n

\u2014 Sophie McBain (@SEMcBain) January 22, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

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Also, sticking your breasts into an electric breast pump is so undignified looking I don’t even like it when my husband sees me doing it. Why would I want strangers to see this?<\/p>\n

\u2014 Sophie McBain (@SEMcBain) January 22, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

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But I made clear I didn\u2019t want to get anyone into trouble, this wasn\u2019t about one staff member. It\u2019s a systemic problem. No thought has been given to breastfeeding travelers, we have no space to pump\/BF in private & staff have clearly received no training<\/p>\n

\u2014 Sophie McBain (@SEMcBain) January 22, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

McBain explained she told the male<\/a> staff member that breastfeeding women<\/a> who are travelling need to pump otherwise they are at risk of serious conditions such as mastitis<\/a>.<\/p>\n

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I didn\u2019t explain that my right side, which I didn\u2019t pump because I was too embarrassed & stressed, was so painful 5 hours into my flight that I cried with relief when the @BritishAirways<\/a> cabin crew said I could use their rest area to pump<\/p>\n

\u2014 Sophie McBain (@SEMcBain) January 22, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

The reply from Heathrow Airport, screenshotted and shared by McBain, explained that a male<\/a> bathroom attendant will \u201calways enter a bathroom\u201d if he has not had any response from requests to enter.<\/p>\n

\u201cIn this, while it was uncomfortable it was not entirely his fault for entering after warning,\u201d the reply read.\u00a0<\/p>\n

\u201cWith that said, every passenger should be treated with courtesy and respect, meaning we expect our staff to be professional, helpful and polite at all times.<\/p>\n

\u201cI appreciate your experience was not acceptable and so I have passed your feedback on to the appropriate terminal\u2019s manager so they can take necessary action.\u201d<\/p>\n

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Anyway- here’s the reply I got pic.twitter.com\/JskEhihzwS<\/a><\/p>\n

\u2014 Sophie McBain (@SEMcBain) January 22, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

Twitter users shared their disgust at how McBain was treated.<\/p>\n

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It\u2019s appalling that you haven\u2019t apologised or taken any responsibility for the way Sophie has been treated @HeathrowAirport<\/a>t.co\/96taeVwbx3<\/a><\/p>\n

\u2014 Mrs B (@srburrows) January 23, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

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I’m so sorry about this – a completely unacceptable auto-reply from @HeathrowAirport<\/a>. I’m glad the BA staff had a bit more common decency.<\/p>\n

\u2014 HollyEd (@Holly__Ed) January 23, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

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Come on, airports (also looking at you, US Supreme Court). Do better. #normalizebreastfeeding<\/a>#normalizepumping<\/a>#workingmom<\/a>@MAMAVA<\/a>t.co\/T6ieIF6BU0<\/a><\/p>\n

\u2014 Rabbi Sari Laufer (@rabbilaufer) January 23, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

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@HeathrowAirport<\/a> … Shocking treatment of a breastfeeding mumma @SEMcBain<\/a> trying to maintain feeding her baby and to avoid horrible medical issues caused through not pumping. Create space for pumping and raise awareness with your staff. #breastfeeding<\/a><\/p>\n

\u2014 c (@chrissyjoyc) January 23, 2018<\/a><\/p><\/blockquote>\n<\/div>\n

HuffPost UK<\/a> contacted Heathrow Airport for comment and will update this piece upon their response.<\/p>\n

<\/p>\n
<\/div>\n

<\/div>\n

\nwww.huffingtonpost.co.uk\/entry\/mum-breast-pumping-heathrow-airport_uk_5a673724e4b0e5630073717c<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Mum Shares Shock At Heathrow Airport’s ‘Non-Apology’ After Breast Pumping Nightmare A mum has shared her disappointment at the way she was treated when she was\u00a0pumping breast milk\u00a0at Heathrow Airport. Sophie McBain, from New York, US,\u00a0felt uncomfortable as she had not pumped that day and needed to do so before her flight. She asked airport … Continue reading Mum Shares Shock At Heathrow Airport’s ‘Non-Apology’ After Breast Pumping Nightmare<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":2466,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[107],"tags":[],"class_list":["post-62191","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"\nMum Shares Shock At Heathrow Airport's 'Non-Apology' After Breast Pumping Nightmare - GAYFRIENDSCHAT.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gayfriendschat.com\/socialblog\/mum-shares-shock-at-heathrow-airports-non-apology-after-breast-pumping-nightmare\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mum Shares Shock At Heathrow Airport's 'Non-Apology' After Breast Pumping Nightmare - GAYFRIENDSCHAT.com\" \/>\n<meta property=\"og:description\" content=\"Mum Shares Shock At Heathrow Airport’s ‘Non-Apology’ After Breast Pumping Nightmare A mum has shared her disappointment at the way she was treated when she was\u00a0pumping breast milk\u00a0at Heathrow Airport. Sophie McBain, from New York, US,\u00a0felt uncomfortable as she had not pumped that day and needed to do so before her flight. 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