{"id":29288,"date":"2015-12-08T08:40:47","date_gmt":"2015-12-08T13:40:47","guid":{"rendered":"http:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/"},"modified":"2015-12-08T08:40:47","modified_gmt":"2015-12-08T13:40:47","slug":"how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers","status":"publish","type":"post","link":"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/","title":{"rendered":"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers"},"content":{"rendered":"

How to Leverage Emerging Self-Service Technologies to Create Happy Consumers<\/b>
\nFor many businesses, new communications channels such as web, chat<\/a> and mobile are prioritized for upgrades and improvements ahead of IVR. However, according to Frost & Sullivan (News – Alert) research, the IVR is still the self-service customer service …
\n
\nwww.bing.com\/news\/apiclick.aspx?ref=FexRss&aid=&tid=90F230B309784126A73378044065E588&url=http%3A%2F%2Fwww.tmcnet.com%2Fusubmit%2F-how-leverage-emerging-self-service-technologies-create-happy-%2F2015%2F12%2F07%2F8287236.htm&c=oLDX3VgNk1QN9N_n19Ce6t2Mh2jh4k_2hp1gtZ8w03I&mkt=en-us<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

How to Leverage Emerging Self-Service Technologies to Create Happy Consumers For many businesses, new communications channels such as web, chat<\/a> and mobile are prioritized for upgrades and improvements ahead of IVR. However, according to Frost & Sullivan (News – Alert) research, the IVR is still the self-service customer service … www.bing.com\/news\/apiclick.aspx?ref=FexRss&aid=&tid=90F230B309784126A73378044065E588&url=http%3A%2F%2Fwww.tmcnet.com%2Fusubmit%2F-how-leverage-emerging-self-service-technologies-create-happy-%2F2015%2F12%2F07%2F8287236.htm&c=oLDX3VgNk1QN9N_n19Ce6t2Mh2jh4k_2hp1gtZ8w03I&mkt=en-us<\/a><\/p>\n","protected":false},"author":2466,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[107],"tags":[],"class_list":["post-29288","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"\nHow to Leverage Emerging Self-Service Technologies to Create Happy Consumers - GAYFRIENDSCHAT.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers - GAYFRIENDSCHAT.com\" \/>\n<meta property=\"og:description\" content=\"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers For many businesses, new communications channels such as web, chat and mobile are prioritized for upgrades and improvements ahead of IVR. However, according to Frost & Sullivan (News – Alert) research, the IVR is still the self-service customer service … www.bing.com\/news\/apiclick.aspx?ref=FexRss&aid=&tid=90F230B309784126A73378044065E588&url=http%3A%2F%2Fwww.tmcnet.com%2Fusubmit%2F-how-leverage-emerging-self-service-technologies-create-happy-%2F2015%2F12%2F07%2F8287236.htm&c=oLDX3VgNk1QN9N_n19Ce6t2Mh2jh4k_2hp1gtZ8w03I&mkt=en-us\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/\" \/>\n<meta property=\"og:site_name\" content=\"GAYFRIENDSCHAT.com\" \/>\n<meta property=\"article:published_time\" content=\"2015-12-08T13:40:47+00:00\" \/>\n<meta name=\"author\" content=\"GayFriendschat.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@gayfriendschat\" \/>\n<meta name=\"twitter:site\" content=\"@gayfriendschat\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"GayFriendschat.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\\\/\"},\"author\":{\"name\":\"GayFriendschat.com\",\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/#\\\/schema\\\/person\\\/181913201d50f65b9bba7437f822a17f\"},\"headline\":\"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers\",\"datePublished\":\"2015-12-08T13:40:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\\\/\"},\"wordCount\":110,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/#organization\"},\"articleSection\":[\"NEWS\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\\\/\",\"url\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\\\/\",\"name\":\"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers - GAYFRIENDSCHAT.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/#website\"},\"datePublished\":\"2015-12-08T13:40:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/#website\",\"url\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/\",\"name\":\"GAYFRIENDSCHAT.com\",\"description\":\"LGBT BLOG\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/#organization\",\"name\":\"GayFriendsChat.com\",\"url\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/wp-content\\\/uploads\\\/2019\\\/01\\\/Logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/wp-content\\\/uploads\\\/2019\\\/01\\\/Logo.jpg\",\"width\":243,\"height\":96,\"caption\":\"GayFriendsChat.com\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/gayfriendschat\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/#\\\/schema\\\/person\\\/181913201d50f65b9bba7437f822a17f\",\"name\":\"GayFriendschat.com\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/42a0cb75ed5dd34c6dc3e0aa48adf030c1c38a2c9dc59146f4afdf18e4bdf1d4?s=96&d=blank&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/42a0cb75ed5dd34c6dc3e0aa48adf030c1c38a2c9dc59146f4afdf18e4bdf1d4?s=96&d=blank&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/42a0cb75ed5dd34c6dc3e0aa48adf030c1c38a2c9dc59146f4afdf18e4bdf1d4?s=96&d=blank&r=g\",\"caption\":\"GayFriendschat.com\"},\"url\":\"https:\\\/\\\/www.gayfriendschat.com\\\/socialblog\\\/author\\\/gayfriendschat-com\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers - GAYFRIENDSCHAT.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/","og_locale":"en_US","og_type":"article","og_title":"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers - GAYFRIENDSCHAT.com","og_description":"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers For many businesses, new communications channels such as web, chat and mobile are prioritized for upgrades and improvements ahead of IVR. However, according to Frost & Sullivan (News – Alert) research, the IVR is still the self-service customer service … www.bing.com\/news\/apiclick.aspx?ref=FexRss&aid=&tid=90F230B309784126A73378044065E588&url=http%3A%2F%2Fwww.tmcnet.com%2Fusubmit%2F-how-leverage-emerging-self-service-technologies-create-happy-%2F2015%2F12%2F07%2F8287236.htm&c=oLDX3VgNk1QN9N_n19Ce6t2Mh2jh4k_2hp1gtZ8w03I&mkt=en-us","og_url":"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/","og_site_name":"GAYFRIENDSCHAT.com","article_published_time":"2015-12-08T13:40:47+00:00","author":"GayFriendschat.com","twitter_card":"summary_large_image","twitter_creator":"@gayfriendschat","twitter_site":"@gayfriendschat","twitter_misc":{"Written by":"GayFriendschat.com","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/#article","isPartOf":{"@id":"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/"},"author":{"name":"GayFriendschat.com","@id":"https:\/\/www.gayfriendschat.com\/socialblog\/#\/schema\/person\/181913201d50f65b9bba7437f822a17f"},"headline":"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers","datePublished":"2015-12-08T13:40:47+00:00","mainEntityOfPage":{"@id":"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/"},"wordCount":110,"commentCount":0,"publisher":{"@id":"https:\/\/www.gayfriendschat.com\/socialblog\/#organization"},"articleSection":["NEWS"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/","url":"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/","name":"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers - GAYFRIENDSCHAT.com","isPartOf":{"@id":"https:\/\/www.gayfriendschat.com\/socialblog\/#website"},"datePublished":"2015-12-08T13:40:47+00:00","breadcrumb":{"@id":"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.gayfriendschat.com\/socialblog\/how-to-leverage-emerging-self-service-technologies-to-create-happy-consumers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.gayfriendschat.com\/socialblog\/"},{"@type":"ListItem","position":2,"name":"How to Leverage Emerging Self-Service Technologies to Create Happy Consumers"}]},{"@type":"WebSite","@id":"https:\/\/www.gayfriendschat.com\/socialblog\/#website","url":"https:\/\/www.gayfriendschat.com\/socialblog\/","name":"GAYFRIENDSCHAT.com","description":"LGBT BLOG","publisher":{"@id":"https:\/\/www.gayfriendschat.com\/socialblog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gayfriendschat.com\/socialblog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.gayfriendschat.com\/socialblog\/#organization","name":"GayFriendsChat.com","url":"https:\/\/www.gayfriendschat.com\/socialblog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.gayfriendschat.com\/socialblog\/#\/schema\/logo\/image\/","url":"https:\/\/www.gayfriendschat.com\/socialblog\/wp-content\/uploads\/2019\/01\/Logo.jpg","contentUrl":"https:\/\/www.gayfriendschat.com\/socialblog\/wp-content\/uploads\/2019\/01\/Logo.jpg","width":243,"height":96,"caption":"GayFriendsChat.com"},"image":{"@id":"https:\/\/www.gayfriendschat.com\/socialblog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/gayfriendschat"]},{"@type":"Person","@id":"https:\/\/www.gayfriendschat.com\/socialblog\/#\/schema\/person\/181913201d50f65b9bba7437f822a17f","name":"GayFriendschat.com","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/42a0cb75ed5dd34c6dc3e0aa48adf030c1c38a2c9dc59146f4afdf18e4bdf1d4?s=96&d=blank&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/42a0cb75ed5dd34c6dc3e0aa48adf030c1c38a2c9dc59146f4afdf18e4bdf1d4?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/42a0cb75ed5dd34c6dc3e0aa48adf030c1c38a2c9dc59146f4afdf18e4bdf1d4?s=96&d=blank&r=g","caption":"GayFriendschat.com"},"url":"https:\/\/www.gayfriendschat.com\/socialblog\/author\/gayfriendschat-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.gayfriendschat.com\/socialblog\/wp-json\/wp\/v2\/posts\/29288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gayfriendschat.com\/socialblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gayfriendschat.com\/socialblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gayfriendschat.com\/socialblog\/wp-json\/wp\/v2\/users\/2466"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gayfriendschat.com\/socialblog\/wp-json\/wp\/v2\/comments?post=29288"}],"version-history":[{"count":0,"href":"https:\/\/www.gayfriendschat.com\/socialblog\/wp-json\/wp\/v2\/posts\/29288\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.gayfriendschat.com\/socialblog\/wp-json\/wp\/v2\/media?parent=29288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gayfriendschat.com\/socialblog\/wp-json\/wp\/v2\/categories?post=29288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gayfriendschat.com\/socialblog\/wp-json\/wp\/v2\/tags?post=29288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}